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White Paper The Challenge to Achieve Perfect Order Management This SAP white paper explains why customer-centric, end-to-end order management is crucial to business success. It outlines the various points at which the order process ...

Tags: Order Management, SAP AG

Sponsored by: SAP
Date: June 2006
SAP
White Paper Understanding and Managing Supply Chain Risk Explore new thinking on potential risk to global supply chains and how companies are adopting the statistical methods more commonly associated with finance and insurance....

Tags: Enterprise Software, SAP AG, Software, Supply Chain, Supply Chain Management (SCM)

Sponsored by: SAP
Date: November 2006
SAP
White Paper Contact Center Costs: The Case for Telecommuting Agents In any contact center, labor costs are typically the largest annual expense component, exceeding 60% of total operational costs. This paper looks at how establishing a te...

Tags: Call Centers, Contact Center, Customer Relationship Management (CRM), Enterprise Software, Human Resources

Sponsored by: Avaya
Date: January 2008
Avaya
White Paper Hosted CRM Vendor Comparison Guide Hosted CRM solutions make up a sizable portion of the growing CRM market. This guide breaks down the major players (Salesforce.com, RightNow Technologies, NetSuite, and O...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Hosted CRM

Sponsored by: Inside CRM
Date: January 2007
Inside CRM
White Paper IP-Enabled Contact Centers: Lowering Costs, Raising the Customer Experience This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via your contact center. IP is a critical enabler for mult...

Tags: Call Centers, Contact Center, Customer Relationship Management (CRM), Enterprise Software, IP

Sponsored by: Avaya
Date: December 2006
Avaya
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