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Are Your Products Open or Closed? How to Respond to the New Openness
Companies in many industries are struggling to determine how best to deal with the power that social computing gives their customers as an open forum to share how they fe...
Sponsored by: Optaros
Date: February 2008 |
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Contact Center Costs: The Case for Telecommuting Agents
In any contact center, labor costs are typically the largest annual expense component, exceeding 60% of total operational costs. This paper looks at how establishing a te...
Sponsored by: Avaya
Date: January 2008 |
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ERP End-User Business Productivity: A Field Study of SAP & Microsoft
In this white paper, measurements are discussed of how end users of Enterprise Resource Planning (ERP) applications describe the impact of Microsoft and SAP applications ...
Sponsored by: Microsoft
Date: March 2007 |
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Microsoft Dynamics CRM Online 30 Day Trial
If you're looking to take your customer relationship management to the next level, Microsoft invites you to try Microsoft Dynamics CRM Online for 30 days -- free! Microso...
Sponsored by: Microsoft
Date: April 2008 |
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IP-Enabled Contact Centers: Lowering Costs, Raising the Customer Experience
This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via your contact center. IP is a critical enabler for mult...
Sponsored by: Avaya
Date: December 2006 |
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Master Customer Data Integration: Regulatory Compliance Meets Revenue Generation in Financial Services
All banking, insurance, and capital markets firms face regulatory requirements for managing their master customer data, yet few have taken advantage of this authoritative...
Company: IBM
Date: September 2007 |
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