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Contact Center Costs: The Case for Telecommuting Agents
In any contact center, labor costs are typically the largest annual expense component, exceeding 60% of total operational costs. This paper looks at how establishing a te...
Sponsored by: Avaya
Date: January 2008 |
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Microsoft Dynamics CRM Online 30 Day Trial
If you're looking to take your customer relationship management to the next level, Microsoft invites you to try Microsoft Dynamics CRM Online for 30 days -- free! Microso...
Sponsored by: Microsoft
Date: April 2008 |
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Reduce IT Costs and Complexity with Effective Application Problem Management
Most business processes are automated by software applications. As the software applications become indispensable, you may think they would become more dependable. Discov...
Sponsored by: BMC Software
Date: November 2006 |
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IP-Enabled Contact Centers: Lowering Costs, Raising the Customer Experience
This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via your contact center. IP is a critical enabler for mult...
Sponsored by: Avaya
Date: December 2006 |
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Live Webcast: Optimizing Online Customer Interactions
There was a time when a simple check-the-box approach to online sales and service was enough to satisfy a consumer-driven Internet audience -- but those days are over. Wi...
Sponsored by: BNET
Date: May 2008 |
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Email archiving - Are you feeling lucky?
Businesses of all sizes are struggling with ever growing electronic information volume and content. Although email is not the only electronic information, it is by far th...
Sponsored by: Google
Date: March 2008 |
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CIO Strategies for Retention and Deletion of Email and Electronic Information
Over the past two years, major changes to the Federal Rules of Civil Procedure and the increase in state and federal compliance regulations have created new challenges fo...
Company: MessageOne
Date: February 2008 |
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Webcast: A Strong Acceptable Use Policy Protects Your Company and Your Employees
If your employees have Internet access, you need to develop and deploy an effective Acceptable Use Policy (AUP) that addresses the legal and business risks associated wit...
Company: St. Bernard Software
Date: September 2005 |
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Phishing and the Law: Are You on the Hook?
Phishing attacks continue to escalate in sophistication, incidence, and severity, and no one with an inbox is immune from them.
Check out this MailFrontier webcast, f...
Company: MailFrontier
Date: April 2005 |
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Best Practices for Ensuring IM Compliance: What Every IT Professional Needs to Know
In this TechRepublic audiocast Forrester Research Senior Analyst Nate Root will show you how to understand IM compliance requirements and manage IM compliance challenges...
Company: Akonix
Date: February 2005 |
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Video: IT Governance & Risk Management - Corporate Excellence through Technology Watch this engaging panel discussion from CMPTV and learn how leading edge companies can create environments where business success is intrinsically linked to technology.... Company: IBM | 
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