Forrester's IT Strategies for Supporting a Distributed Workforce
- Topics:
- Green IT,
- Help Desk,
- Resources Mgmt.,
- VPNs
- Tags:
- Forrester Research Inc.,
- Human Resources,
- Information Technology,
- Management,
- Payroll Solutions,
- Recruitment & Selection,
- Strategy,
- Workforce,
- Workforce Management
- Source:
- Citrix Online
Vendor Registration: required
Overview: Today's workforce is a distributed one - workers across industries are telecommuting, working out of satellite offices and connecting into headquarters from the road.
With this increased mobility of the workforce, IT is faced with complex challenges of providing reliable and fast tech support to distributed employees while managing costs and productivity.
View this TechRepublic Webcast, featuring guest speaker Chip Gleidman, Forrester's Principal Analyst, as he reveals the 6 strategies for improving the delivery of reliable and cost-effective IT support.
View this Webcast to learn:
- 6 strategies that every IT help desk should practice for improved service delivery
- How to improve internal customer-satisfaction levels while lowering operating costs
- How to leverage remote-support technology to close IT tickets faster
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Format: Webcast | Date: Jul 2009
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